Hospitality Leadership Program:
Empowering Tomorrow's Leaders
DISC Assessment
Session One
March 31, 2026
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9am - 4pm
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Northeast Delta Dental, Conference Center,
2 Delta Drive, Concord, NH
Vermont Room (2nd floor)
In this session:
We will be focus on the DISC Assessment. By understanding your DISC profile, you’ll learn how your personality influences interactions with peers, staff, and guests. This session will provide tools for improving communication, managing conflict, and building stronger relationships.
DISC & Conflict Management
Session Two
April 7, 2026
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9am - 1pm
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Granite Edvance
3 Barrell Court, Concord, NH 03301
In this session:
This session is to help leaders understand how behavioral styles influence responses to conflict. By recognizing their own tendencies and those of others, leaders can adapt their approach, communicate with clarity, and de-escalate tension effectively. The focus is on building trust, strengthening relationships, and leading through conflict in a way that drives accountability and results.
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*This session is part two of the DISC assessment. Ideally, participants will have attended the March 31 session or have recently taken the DISC Assessment.
Presenter: Jennifer Landon
Vice President of Leadership & Total Human Health Initiatives
Jennifer is a dynamic and compassionate leader with a deep commitment to transformative leadership, particularly in the realms of human health and well-being. Drawing from her extensive experience in leadership development and organizational training, she specializes in creating environments where individuals thrive, both professionally and personally. As a Certified Grief Educator and Coach, entrepreneur, and founder of Your Grief Matters, Jennifer has made it her mission to lead with empathy and support, particularly in the face of life's most difficult challenges.
She spent 15 years as a Director of Internship and Career Planning at the university level, where she managed employer relations and internship placements for J1 international students enrolled in a Bachelor of Applied Science in Hospitality Administration.
After a colleague tragically lost her son in a military training accident in 2022, Jennifer's leadership journey took a powerful turn, propelling her to become an Adult Mental Health First Aider, Suicide Prevention Trainer, and Recovery Friendly Workplace Advocate. Her expertise as a DISC Behavioral Analyst enables her to design and facilitate leadership training programs that address crucial, yet often challenging, topics with sensitivity and insight.
With a strong foundation in education, Jennifer excels at creating impactful, engaging content that normalizes conversations around difficult issues, ensuring that individuals feel supported and understood. Her leadership philosophy emphasizes that “normal” is a myth, that everyone is fighting unseen battles, and that it’s okay to not be okay. She is dedicated to leading with empathy and empowering others to do the same, fostering resilience and healing in every corner of life.