Fundamentals of Hospitality Management
In-Person Training Series
Hospitality Leaders in the Making
Leadership & management training for industry professionals
Upcoming Classes
Session One: March 30
Foundations of Leadership
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Session Two: April 6
Effective Communication
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Session Three: April 13
Confidently Handle Conflict
Schedule
Several breaks are incorporated into the day, and lunch is provided.
9am - 3pm
Vinnie Spiotti
Instructor
Vinnie Spiotti, an Eagle Scout and Penn State graduate in Outdoor Recreation, has built his career in New Hampshire’s White Mountains. He spent a decade at the Mount Washington Hotel and Bretton Woods Ski Area, serving as Director of Activities and Events, Ski Patrol Director, and later Assistant Manager. He then dedicated 29 years to the Appalachian Mountain Club, primarily as Operations Director, overseeing lodging, food service, facilities, construction, retail, group sales, and customer service operations.​
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Alongside his industry leadership, Vinnie has had a long-standing role in higher education, teaching hospitality, recreation, and management courses at Lyndon State College and White Mountains Community College, where he also managed the Resort and Recreation Program. A past Chairman of the Board of the New Hampshire Lodging & Restaurant Association and current Resort Operations Director at Owl’s Nest Resort in Thornton, he continues to lead in hospitality while co-owning the historic Bethlehem Trading Post with his wife, Maria. He is also a published creative writer with more than 100 stories to his name.
What You Will Learn:
Foundations of Leadership
Session One l March 30
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Identify your leadership style
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Create productivity and build morale
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Learn what effective leadership is and is not
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Develop a personal action plan to improve your leadership skills
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Effective Communication
Session Two l April 6
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Understand how to effectively communicate as a supervisor
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Learn to communicate with tact and diplomacy
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Gain techniques for giving constructive feedback without deflating morale
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Confidently Handle Conflict
Session Three l April 13
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Understand how to motivate your staff
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Avoid the problems that come with supervising your friends
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Learn how to manage conflict situations proactively
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Build confidence in holding difficult conversations
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*Participants must attend all three classes to receive the Certificate of Completion.
“It is significant that NHLRA is providing this opportunity for emerging leaders in the hospitality industry in New Hampshire. The class facilitates important reflection on one’s own leadership and establishes a framework for further development of managerial skills.”
Whitney Brown, Appalachian Mountain Club