Hospitality Leadership Program
Empowering Tomorrow's Leaders
Welcome to Hospitality Leadership: Empowering Tomorrow’s Leaders. This program is designed to help you unlock your leadership potential in the hospitality industry and drive meaningful change within your team
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You are the leaders who will define the future of our industry.
DISC Personality Assessment and Managing with Emotional Intelligence
In this session, we’ll focus on the DISC Personality Assessment and Managing with Emotional Intelligence. By understanding your DISC profile, you’ll learn how your personality influences interactions with peers, staff, and guests. This session will provide tools for improving communication, managing conflict, and building stronger relationships. Additionally, we’ll explore how Emotional Intelligence can enhance your leadership by helping you navigate challenges with empathy and awareness.
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Presenter: Jennifer Landon
Vice President of Leadership & Total Human Health Initiatives
Jennifer is a dynamic and compassionate leader with a deep commitment to transformative leadership, particularly in the realms of human health and well-being. Drawing from her extensive experience in leadership development and organizational training, she specializes in creating environments where individuals thrive, both professionally and personally. As a Certified Grief Educator and Coach, entrepreneur, and founder of Your Grief Matters, Jennifer has made it her mission to lead with empathy and support, particularly in the face of life's most difficult challenges.
She spent 15 years as a Director of Internship and Career Planning at the university level, where she managed employer relations and internship placements for J1 international students enrolled in a Bachelor of Applied Science in Hospitality Administration.
After a colleague tragically lost her son in a military training accident in 2022, Jennifer's leadership journey took a powerful turn, propelling her to become an Adult Mental Health First Aider, Suicide Prevention Trainer, and Recovery Friendly Workplace Advocate. Her expertise as a DISC Behavioral Analyst enables her to design and facilitate leadership training programs that address crucial, yet often challenging, topics with sensitivity and insight.
With a strong foundation in education, Jennifer excels at creating impactful, engaging content that normalizes conversations around difficult issues, ensuring that individuals feel supported and understood. Her leadership philosophy emphasizes that “normal” is a myth, that everyone is fighting unseen battles, and that it’s okay to not be okay. She is dedicated to leading with empathy and empowering others to do the same, fostering resilience and healing in every corner of life.