Ruby High

About Ruby:

Ruby has been with DoubleTree by Hilton in Concord, NH for one year, and in that time has demonstrated significant personal and professional growth. Ruby is continually seeking opportunities to expand her knowledge and contribute beyond her primary role at the front desk. By proactively learning the responsibilities of other departments, she has developed a comprehensive understanding of the hotel’s operations, enabling her to see the bigger picture and contribute well beyond the scope of her role as a Front Desk Agent.

A recent guest review perfectly illustrates the confidence guests place in Ruby. While an entire family was away at a wedding venue, they called the hotel and entrusted Ruby with access to their guest room to search through their belongings for a tie that a member of the wedding party had misplaced just before the ceremony. Although Ruby was unable to locate the missing tie, she refused to let the situation end there. Thinking quickly and resourcefully, she found a similar tie that allowed the guest to participate in the wedding without further stress.

Her willingness to go beyond the original request transformed what could have been a memorable inconvenience into a story of exceptional service.

The "Spark" that Makes Them a Shining Star of the Industry:

Ruby embodies everything you hope to find in an outstanding hospitality professional.

She comes to work each day with a positive attitude, a strong work ethic, and a genuine desire to make a meaningful impact on every guest and every member of the team. She approaches her role with a true sense of ownership, caring for the hotel as though it were her own and consistently looking for ways to improve the guest experience and support her colleagues.

What makes Ruby especially deserving of this recognition is that her dedication extends far beyond the responsibilities of her position. She willingly steps in wherever she is needed, continuously seeks opportunities to learn and grow, and leads by example through her professionalism, kindness, and commitment to excellence. Her coworkers respect and admire her because they know they can depend on her, and our guests remember her because she makes them feel genuinely welcomed and cared for.

Ruby’s impact is felt every day—not only through the exceptional service she provides but through the positive culture she helps create within our hotel.

She represents the very best of the hospitality industry, and there is no one more deserving of recognition as Lodging Employee of the Year.

On Winning Lodging Employee of the Year:

"Winning this award is an incredible honor and one of the most meaningful achievements of my hospitality career. It further strengthens my appreciation for this industry and reaffirm my love for the work I do each day. More importantly, it would solidify that my decision to return to hospitality was exactly where I was meant to be.

Throughout my career, it has always been important to me that every guest who chooses to stay with us feels welcomed, supported, heard, and genuinely valued. I believe those same values extend to my peers as well. Creating positive experiences, supporting my team, and making a difference—whether through a small interaction or a larger contribution—is what makes working in hospitality so meaningful to me.

Having been with this organization for only a year, being recognized in such a positive way by both my managers and peers is something I am truly grateful for. To even be considered for this award is an incredible honor and a reflection of the support and encouragement I have received from the team around me.

Winning is not only be a personal achievement, but also a reminder that the dedication, care, and passion I bring to my work truly make a difference. I am incredibly proud to be part of this organization, and receiving this recognition inspires me to continue growing, supporting others, and giving my very best to every guest and colleague I have the opportunity to serve."