New Hampshire Lodging & Restaurant Association
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COVID-19 Guidance & Resources

This information was last updated on Wednesday, January, 13, 2021 at 5:00 pm.

​We are working closely with state and federal resources and will make updates to this page as information becomes available. We know there is a lot to digest. Information such as how to navigate a COVID-19 positive case at your establishment, financial assistance or relief funding, marketing opportunities to assist with boosting consumer confidence, and more have moved to the Resources/ COVID-19 Guidance & Resources drop down menu or can be viewed by using the links below. As always, we are here if you need us and can be reached at (603) 228-9585 or via email at info@nhlra.com.

 Navigating a COVID-19 Positive Employee
  • Steps to Take After Notification of a COVID-Positive Employee
  • COVID-19 Related Paid Leave Information
  • Sanitation & Operational Considerations
  • Considerations for Public Notification & Temporary Closure
  • And more resources!
​
​Financial Assistance & Relief Funding​
  • NEW! Paycheck Protection Program Changes
  • U.S. SBA Disaster Economic Injury Loan
  • NH Department of Revenue 
  • Additional Financial Assistance
  • Private Businesses Offering Assistance
  • Employee Relief Funding

State & Federal Guidance
  • COVID-19 Tax Credits
  • OSHA Resources
  • COVID-19 Response Recruitment Service
  • Workers Compensation & The Pandemic
  • and more!
Reopening Directory & Resources
  • Sanitation and PPE
  • Room Dividers and Barriers
  • Contactless Menus, Tipping, and Payment
  • And more!

Free Online Trainings and Webinars
  • NEW! The New Hampshire Promise for Hospitality Employees
  • COVID-19 ServSafe Trainings
  • De-escalation ServSafe Training
  • On-Demand Webinars from our national and local partners

​Consumer Confidence Resources
  • NH Lodging & Restaurant Promise
  • American Hotel & Lodging Association Safe Stay Inititive
  • ServSafe Dining Commitment

National Partner Resources
  • ServSafe COVID-19 Resources
  • National Restaurant Association's COVID-19 Resources
  • American Hotel & Lodging Association's Stay Safe Initiative

- STATE ISSUED BUSINESS OPERATIONS GUIDELINES -

Guidance documents on each approved industry are below. All health and safety guidelines in the documents must be met. All guidelines also reference the 'Universal Guidelines' so be sure to familiarize yourself with those as well. Be sure to also check your local guidelines, as they may differ from state issued guidelines. 
RESTAURANTS
ATTRACTIONS
LODGING
CAMPGROUNDS

- NEW FEDERAL COVID-19 RELIEF BILL -

Congress passed a $900 billion relief bill to provide short-term economic relief to the country in the face of the coronavirus pandemic. The bill includes a second round of access to the Paycheck Protection Program (PPP) with unique provisions to assist the hospitality industry. Since March, the NHLRA's grass-roots advocacy efforts, which have been in conjunction with our national partners and our state association counterparts across the country, have been demanding aid on behalf of the hospitality industry. Aspects of our ongoing efforts to press Congress for both long-term and short-term economic support, including tailored changes to make PPP a more effective tool for struggling hospitality business owners, are reflected in this legislation. We hope this will offer some assistance but pledge to continue to advocate for further assistance opportunities on behalf of the industry. 

To learn more about the bill, and what previsions affect your business, please review the breakdowns below from the National Restaurant Association and the American Hotel & Lodging Association for more details. For further details about the Payroll Protection Program, or other relief opportunities, please click here. 
BILL BREAKDOWN (NRA)
BILL BREAKDOWN (AHLA)

- WAIVER TEMPLATES -

The templates below are created by the NHLRA using language and requirements documented in current, as of January 13,2021, state issued guidance. This is meant for the purpose of assisting in the creation of an establishment's own documentation and is not a state issued document. 
LODGING GUEST WAIVER
EMPLOYEE SCREEENING WAIVER

- TRAVEL GUIDANCE & MASK MANDATE -

​Please familiarize yourself with both documents and how they affect your business. As of November 14, 2020, the Travel Guidance was made an executive order and as of November 20, 2020, a statewide mask mandate was instituted by the Governor. If you would like more information on the mandate or are unsure about handling mask objections and medical exemptions, please review our guidance document here. 
STATEWIDE MASK MANDATE
MASK OBJECTIONS & EXEMPTIONS
TRAVEL GUIDANCE

- FREQUENTLY ASKED QUESTIONS -

If an employee travels out of New England for vacation, or other non-essential travel, how long do they need to quarantine before returning to work? Employees need to quarantine for 14 days upon their return to NH from travel or they have the option of shortening their travel-related quarantine by getting a test on day 7 of their quarantine, and upon receiving a negative test result, end their quarantine early and return to work. The test must be a molecular test (e.g., PCR-based test). Antigen tests are not accepted for this purpose. 
Do I need to pay a special company to clean my establishment if I have a positive case or COVID-exposure at my establishment? No, you do not have to have special cleaners. Your normal cleaning company or procedures should work as long as they are using EPA-certified products and follow CDC sanitation guidelines. Check your current sanitation products to see if they are EPA-certified, or with your vendor for a list of products. You can find more information about CDC sanitation guidelines here. 
Due to the mask mandate, can I deny service to individuals who refuse to wear a mask within my establishment? You are within your rights to refuse service to anyone not adhering to your safety procedures or state mandate, but be aware that there are medical exemptions in particular instances in which a customer may not be required to adhere to the mask mandate but should still be served. For more information, please review Navigating Mask Mandate, Handling Objections, and Medical Exemptions guidance document. 
What is considered a "Close Contact" in regards to being exposed to an individual with COVID-19?  People who have been within 6 feet for 10 minutes or longer of a person with COVID-19. The 10 minutes of contact can be at one time or cumulative over the course of the day. Close contact does not include brief contact with a person or customer in passing. ​
Can an employer require its employees to get a COVID-19 vaccine in order to come to work?
Yes. Generally, employers have the right to implement a mandatory vaccination program. In fact, employers, such as healthcare and childcare providers, require flu vaccinations each year. However, mandatory vaccine programs administered by the employer may require pre-screening questions that must be job-related and consistent with business necessity. Employers should carefully consider all implications of a vaccination mandate and consult with their legal counsel, review federal laws such as the Americans with Disabilities Act (ADA), the Civil Rights Act and other state and federal anti-discrimination laws. To learn more, review the The Equal Employment Opportunity Commission (EEOC) guidance on workplace vaccination programs, as well as NH Department of Health & Human Services guidance for employers. 

- CONTACT TRACING IN RESTAURANTS -

The Governor has announced the new requirement for restaurants to obtain basic information from their guests to assist with contact tracing. One customer’s first name and contact phone number per party, the table number or bar seat number, the server or bartender's name, and the date and time they were in the establishment. You should retain this information for 21 days before disposing of it. Take-out and window service are excluded from this requirement. Guidance documents are below to assist with navigating this new requirement. 
TEMPLATE
Q&A ABOUT CONTACT TRACING

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Copyright New Hampshire Lodging & Restaurant Association.  All Rights Reserved.
16 Centre Street  |  Concord, NH 03301
Phone: (603) 228-9585 | info@nhlra.com | sitemap | privacy policy

Picture
  • Why Join
    • Member Benefits
      • Workers' Comp Trust
      • 401(k) Plan
      • Health insurance Programs
      • Dental & Vision
      • VIP Program
      • NH Flavors
      • Soundtrack Your Brand
      • Discounted PPE & Barriers
    • Membership Application
    • Member Login
    • Business Members
    • Strategic Partners
    • National Partners
  • About
    • Our Team
    • Board of Directors
    • Chairman's Message
    • Contact
  • Advocacy
    • NH Hospitality Advocacy Fund
  • Resources
    • COVID-19 Guidance & Resources
      • Navigating a COVID-Positive Employee
      • Financial Assistance & Relief Funding
      • CONSUMER CONFIDENCE RESOURCES
      • Reopening Directory
      • State & Federal Guidance
      • National Partner Resources
    • New Hampshire Hospitality Employee Relief Fund
    • FREE | Online Trainings and Webinars
    • The Dish
      • Latest Edition
    • Business Directory
    • Legal Center
      • Legal Partner Content
    • Ask NHLRA
  • Education
    • Education Foundation
    • The New Hampshire Promise Certification
    • ServSafe
      • ServSuccess
      • Additional ServSafe Offerings
    • New Hampshire Hospitality Month
    • ProStart
      • Education & Career Pathways
      • Mentorship
      • Invitationals
        • Invitationals Photo Gallery
        • Invitationals Archives
      • Sponsorships
      • Scholarships
    • ManageFirst
    • Hospitality Career Training
    • Education Providers
      • Secondary Education
      • Post Secondary & Adult Education
  • Careers
    • Industry Overview
      • Career Pathways
        • Lodging Career Paths
        • Restaurant Career Pathways
      • Hospitality Career Guides
    • Professional Development
    • Workforce Development
      • Community Resources
      • State & Federal Resources
  • Events & News
    • Calendar
    • News
    • NHLRA Workforce Series
    • NHLRA Golf Tournament
      • 2020 Sponsors
    • Stars of the Industry
      • 2020 Stars of the Industry Winners
      • 2020 Sponsors
      • Strategic Sponsors