This information was last updated on Monday, November 23, 2020 at 4:30 pm.
We are working closely with state and federal resources and will make updates to this page as information becomes available. We know there is a lot to digest. Information such as Department of Labor, financial assistance or relief funding, paid leave, and more have moved to a drop down menu (Resources/ COVID-19 Guidance & Resources) or can be viewed by using the links below. As always, we are here if you need us and can be reached at (603) 228-9585 or via email at info@nhlra.com.
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Financial Assistance & Relief Funding
Consumer Confidence Resources
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NEW! Reopening Directory & Resources
Free Online Trainings and Webinars
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- COVID-19 STATE ISSUED GUIDANCE -
Guidance on each approved industry are below. All health and safety guidelines in the documents must be met. All guidelines also reference the 'Universal Guidelines' so be sure to familiarize yourself with those as well. Be sure to also check your local guidelines, as they may differ from state issued guidelines. Please be aware that as of November 20, 2020, the Governor has instituted a statewide mask mandate. Links to state guidelines, frequently asked questions, printable resources, and guidance documents are available below.
- FREQUENTLY ASKED QUESTIONS -
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May I use barrier to allow for more seating in my bar area?
No, barriers may NOT be used in leu of social distancing at the bar. Bar areas may be open as long as they follow the social distancing between groups, there is no standing while drinking or eating, interactions between groups of customers, congregation of people, and the bartender is wearing a mask. Can pool and other bar games be played?
No, although billiard halls and indoor entertainment centers have been permitted to open- restaurants cannot open bar games or pool under restaurant guidance. |
Are consumer facing employee's required to wear masks? Can they wear face shields instead?
Current Universal Guidelines state that employees MUST wear a mask or face covering. They cannot wear a face shield instead of a mask, but may wear one in conjunction with a face covering. This guidance is for employees who do not have a medical exemption for mask wearing. Can I have self-serve coffee or food in my lobby for my guests or offer a self-serve buffet?
No, operators cannot currently offer any kind of self-serve food or beverage options. You can have an employee served buffet, where only the employee's are handling service. If you are offering an employee manned buffet, be aware that customers and employees are required to wear masks, social distancing in lines needs to be followed, and staggering customers to shorten line times is strongly suggested. |
- CONTACT TRACING IN RESTAURANTS -
The Governor has announced the new requirement for restaurants to obtain basic information from their guests to assist with contact tracing. One customer’s first name and contact phone number per party, the table number or bar seat number, the server or bartender's name, and the date and time they were in the establishment. You should retain this information for 21 days before disposing of it. Take-out and window service are excluded from this requirement. Guidance documents are below to assist with navigating this new requirement.
- PRINTABLE RESOURCES -
Please see links below for guidance documents, templates, and posters to assist you and your staff in navigating guidelines and pandemic-related situations.
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Guidance & Best Practice Documents:
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Templates & Posters:
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*If you would like to receive Tuesday Tips, or have an employee whom you would like to be receiving communications, please contact Samantha MacDonald at smacdonald@nhlra.com.
- NATIONAL PARTNER RESOURCES -
ServSafe
ServSafe has offered a variety of free resources to assist with the pandemic-related challenges that the food service industry has had to navigate. They have also launched their ServSafe Dining Commitment to assist business owners in restoring consumer confidence while keeping their customers, employees, and communities safe. Please see their resources below for more information.
ServSafe has offered a variety of free resources to assist with the pandemic-related challenges that the food service industry has had to navigate. They have also launched their ServSafe Dining Commitment to assist business owners in restoring consumer confidence while keeping their customers, employees, and communities safe. Please see their resources below for more information.
National Restaurant Association
The National Restaurant Association has been working to advocate and provide resources for restaurants and food service establishments across the country during this trying time. From free printable resources, webinars, and their advocacy work, they have been working diligently on behalf of the industry. Please see their resources below for more information.
The National Restaurant Association has been working to advocate and provide resources for restaurants and food service establishments across the country during this trying time. From free printable resources, webinars, and their advocacy work, they have been working diligently on behalf of the industry. Please see their resources below for more information.
American Hotel & Lodging Association
AH&LA has launched Safe Stay®, which is an industry-wide initiative focused on enhanced hotel cleaning practices, social interactions, and workplace protocols to meet the new health and safety challenges and expectations presented by COVID-19.
AH&LA has launched Safe Stay®, which is an industry-wide initiative focused on enhanced hotel cleaning practices, social interactions, and workplace protocols to meet the new health and safety challenges and expectations presented by COVID-19.
